Frequently Asked Questions

Ticket numbers are randomly generated once you make your payment. If your ticket numbers match any of the numbers set out in an Instant Win competition, you will instantly win that prize! To claim your prize, please contact us via email – [email protected]

Prizes are marked off once they have been won. The competition will close in accordance with the competition timer – you have until the end of the competition duration to get the Instant Win ticket numbers and to secure a prize. Any unsold Instant Win prizes are not drawn at the end of the competition closing.

Automated Draws are completely automated – here’s how they work:

• Triggering a Draw: Auto-draws occur automatically when a competition sells out or its scheduled date passes.
• No Human Interaction: The process is entirely automated, ensuring fairness.
• Ticket Eligibility: All eligible entries (participants who answered the competition question correctly) are listed in order.
• Random Number Generation: A random number is generated based on the total number of eligible tickets, and the corresponding ticket is selected as the winner.
• Server-Side Execution: The entire process takes place on the server, ensuring it is secure, unbiased, and truly random.

The draw takes place within minutes after the scheduled draw time. The winner is contacted directly, and the results are posted on our Draw Results page.

Unfortunately at this time, we do not offer left-handed guitars in our competitions due to a lack of demand.

We will notify the winner via telephone or email within 7 days of the closing date of the competition. If you change any of your contact details prior to the closing date, you must inform us. We will try to contact you using the information you have supplied us with. If we cannot reach you within 14 days of the closing date we reserve the right to choose another winner and you will lose your right to claim the prize.

If you have any questions that have not been answered here, please email us at [email protected] and we will happily answer them for you.

We do not offer refunds of entry fees if you get the answer to the question wrong, or if you are disqualified from the competition for any reason.

The maximum number of entries is stated on each competition so your chances of winning will vary from competition to competition. As an example, if entries are capped at a maximum of 500, this means that if you purchase 1 entry and get the answer correct, your chances of winning will be no worse than 1 in 500.

You can increase your chances of winning by purchasing more entries. For example, if you purchase 10 entries in the example above and you get the answer correct, your chances of winning will be no worse than 1 in 50.

We say “no worse than” because we expect a significant number of people to get the answer to the question wrong.

Everyone who gets the answer to the question correctly will be entered into a draw. The winner will then be chosen at random from all the correct entries using Google’s Random Number Generator.

You can enter the competition as many times as you wish. Your entries may be restricted if we reach the maximum number of entries.

Whilst this isn’t gambling, we still urge you to keep this fun and not spend more than you can afford.

If you’ve won site credit, you have 30 days from the date the site credit was issued to redeem.

No, this is not compulsory. However, with your permission, we would love to share your excitement on our website and social media pages.

Even if you do not want to participate in any promotional exercises, we may have to provide your details to the Advertising Standards Authority to prove we have administered the competition and awarded the prize fairly.